News Details

Recently, our after-sales service department received an after-sales request from a customer in Wenzhou. The variable frequency series resonance withstand voltage device purchased by the customer had arrived at the test site, and on-site commissioning and related technical guidance after-sales service were needed. 

After receiving the customer's after-sales request, our after-sales department responded actively and communicated with the customer in a timely manner to confirm the on-site usage environment and specific after-sales needs. After communication, the customer's usage site was confirmed, and on-site test guidance and commissioning technical training for the variable frequency series resonance withstand voltage device were needed.

After confirming the after-sales needs, the after-sales department arranged for professional after-sales technician Mr. Xia to set off immediately to Wenzhou, Zhejiang, where the customer is located. He arrived in Wenzhou that same day, but it was already after working hours. After contacting the customer, they communicated and confirmed the main content of the next day's test site and technical guidance. The next day, Mr. Xia arrived at the customer's site early, guided the customer in installing the variable frequency series resonance withstand voltage device, entered the test site, and pointed out some site precautions. During the installation process, it was found that the external connection cables prepared by the customer were too short, and the power supply voltage did not match the voltage required for the test.

Mr. Xia promptly pointed this out and provided timely assistance and guidance, rearranging the test connection cables and introducing the correct corresponding power supply device. After the installation and commissioning were completed, on-site test technical guidance and training began immediately. The customer carefully took notes and performed actual operations, obtaining accurate and required test results using the variable frequency series resonance withstand voltage device. Afterwards, Mr. Xia patiently explained some test precautions and methods for accurately judging test results, which the customer recorded one by one. They gave recognition and praise for the professionalism of our after-sales personnel and the product quality of the variable frequency series resonance withstand voltage device, giving a five-star rating.

Thus, the after-sales service work for the variable frequency series resonance withstand voltage device for the Wenzhou customer was successfully concluded. Before leaving, the customer once again expressed gratitude to our technician Mr. Xia. We also thank the customer for their choice and trust. We will always support and earn customer trust with continuously upgraded product technology, high-quality product quality, and comprehensive after-sales service. We will also consistently adhere to the principle of "customer first" to provide customers with better products and services.